Privacy Policy

Pia Nexus One Member PLC Addis Ababa, Federal Democratic Republic of Ethiopia

Effective Date: 4/27/2026

1. Introduction

This Master Privacy Policy (the "Policy") explains how Pia Nexus One Member PLC ("Pia Nexus," "we," "us," or "our") collects, uses, stores, discloses, and safeguards personal and business information when you access our websites, software platforms, APIs, automation systems, AI-native infrastructure, and related services (collectively, the "Services").

Pia Nexus is a technology company based in Addis Ababa, Ethiopia. We architect the digital engines that power modern commerce and build high-performance frameworks that enable brands to scale through automation and AI-native infrastructure.

This Policy is designed to promote transparency and support compliance with applicable Ethiopian legal, tax, telecommunications, innovation, and commercial regulatory requirements, including directives and obligations that may be issued by relevant public authorities.

2. Scope of This Policy

This Policy applies to information collected from:

• customers and prospective customers;
• business clients and enterprise users;
• website visitors;
• API users and developers;
• vendors and service providers; and
• individuals interacting with Pia Nexus through support, billing, onboarding, or contractual channels.

3. Data We Collect

Pia Nexus collects only information reasonably necessary for legitimate business operations, legal compliance, security, and service delivery.

3.1 Client and Business Identity Data

We may collect the following data from business clients and authorized representatives:

• full name;
• business name;
• email address;
• phone number (where required);
• physical or billing address (where required);
• Taxpayer Identification Number (TIN);
• VAT registration details where applicable; and
• account credentials or access identifiers.

3.2 Technical and Usage Data

We may collect:

• IP address;
• device/browser metadata;
• API request logs;
• timestamps;
• authentication events;
• error logs; and
• security alerts.

3.3 Support and Communications Data

When you contact us, we may retain communications, support tickets, and related correspondence.

4. Payment Data Disclaimer

Pia Nexus does not process, receive, or store sensitive payment credentials such as full credit card numbers, CVV codes, card PINs, Telebirr PINs, or equivalent secret financial authentication data.

All payment credentials are entered directly into and securely processed by authorized third-party payment gateways and operators, including: Pia Nexus may receive only limited transaction confirmations or settlement metadata necessary for billing reconciliation, fraud prevention, invoicing, and accounting.

5. How We Use Data

Collected data is used strictly for legitimate operational purposes, including:

1. provisioning software accounts, subscriptions, and API access;
2. authenticating users and administering accounts;
3. generating invoices and maintaining billing records;
4. API logging and operational diagnostics;
5. maintaining system integrity, fraud prevention, and platform security;
6. responding to support requests;
7. complying with legal, tax, audit, and regulatory obligations; and
8. improving service reliability and infrastructure performance.

Pia Nexus does not sell personal data to advertisers.

6. Mandatory Government Disclosure and Tax Compliance

To comply with applicable Ethiopian tax administration requirements, VAT obligations, anti-fraud controls, and lawful reporting duties, Pia Nexus may systematically collect, record, and disclose transaction-related information to the Ethiopian Ministry of Revenues (MoR) or any lawful successor authority.

Such disclosures may include, where required by law or regulatory process:

• Buyer Name;
• Taxpayer Identification Number (TIN);
• invoice number;
• payment amount;
• VAT amount;
• transaction date;
• service description; and
• related accounting references.

Where mandated, such reporting may occur automatically, periodically, or through integrated tax reporting systems.

Users acknowledge that statutory reporting obligations may override requests for confidentiality where disclosure is legally required.

7. Cookies, Session Tokens, and Infrastructure Tracking

Pia Nexus uses limited cookies and similar technologies primarily for technical and security purposes.

These may include:

• session tokens for login continuity and authentication;
• security cookies for fraud prevention;
• rate-limit identifiers to prevent API abuse;
• load-balancing or uptime monitoring identifiers; and
• basic analytics tools used to understand outages, latency, reliability, and usage trends.

We do not use invasive tracking technologies beyond legitimate operational needs unless separately disclosed.

8. Data Sharing with Service Providers

We may share limited data with trusted processors and vendors who support our operations, such as:

• cloud hosting providers;
• email and SMS delivery providers;
• payment gateways;
• analytics and uptime monitoring vendors; and
• security or fraud detection vendors.

Such parties receive only data reasonably necessary to perform their functions and are expected to maintain appropriate safeguards.

9. Data Retention

We retain data only for as long as reasonably necessary for:

• active service delivery;
• contract administration;
• tax and accounting recordkeeping;
• dispute resolution;
• security investigations; or
• legal and regulatory compliance.

Retention periods may be extended where required by Ethiopian law or lawful authority.

10. Security Measures

Pia Nexus applies reasonable administrative, technical, and organizational safeguards designed to protect collected information, including access controls, logging, credential protections, and infrastructure monitoring.

No online system can guarantee absolute security. Users are also responsible for protecting their passwords, API keys, and account credentials.

11. International Processing

Where our infrastructure or vendors operate across jurisdictions, data may be processed outside Ethiopia subject to commercially reasonable safeguards and contractual controls.

12. Your Rights and Requests

Subject to applicable law, users may request access, correction, or updates to inaccurate account data by contacting Pia Nexus.

Certain records may be retained where deletion is not permitted due to tax, fraud-prevention, audit, invoicing, or legal obligations.

13. Children and Minors

Our business services are not directed to children. We do not knowingly collect personal data from minors for independent use of business platforms.

14. Policy Updates

We may amend this Policy periodically to reflect legal, regulatory, technical, or operational changes. Updated versions become effective upon publication unless otherwise stated.

15. Contact Information

Pia Nexus One Member PLC Addis Ababa, Ethiopia Email: [email protected] Website: https://pianexus.com

16. Governing Framework

This Policy shall be interpreted in a manner consistent with applicable laws of the Federal Democratic Republic of Ethiopia and lawful directives of competent authorities, including relevant tax, telecommunications, innovation, and commercial regulators.